Frequently Asked Questions
We have a list of things we get asked a lot!
What is Container Door and How Does It Work?
Container Door is the website where you can buy the cool things you want without paying retail prices, just by pre-ordering.
Yep, we use the power of community buying to unlock prices that are as close to factory-direct as it’s possible to get.
So How Does That Work?
- You find an awesome deal on our website and you want it - YAY!
- You shop around to compare prices and almost faint when you realise how much you can save buying it from Container Door.
- You pre-order it through our website, entering your credit card details, delivery address etc.
- Each deal is offered for up to 14 days. (Some deals are so popular they sell out faster!) At the end of the deal period, if enough other people have ordered it too, the deal goes ahead and your credit card is charged.
- Then we place everyone’s orders with our hand-picked factory and the items are produced especially for you. So, yes, it takes a bit of time.
- They are shipped here to us and we get them delivered right to your door. They’re guaranteed by us too – we’re here for you if anything should go wrong.
In short, if you’re prepared to wait a bit, you can save a boatload. And we make it easy!
How Can Container Door Prices Be So Cheap?
Because you pre-pay us, and because we are an online company that doesn’t hold stock, we don’t need big expensive retail stores, or big warehouses, or tons of staff and we don’t have lots of money tied up in stock. We pass these savings on to YOU, because that’s just the kind of good guys and gals we are.
How Do You Calculate Your Elsewhere Price and Dollars Saved?
The Elsewhere Price we show on each deal is based on similar items sold – you guessed it – elsewhere that are of comparable quality and specifications, including materials and the manufacturing process used.
When we genuinely cannot find a similar product for an accurate price comparison we rely on the Recommended Retail Price, as provided by the manufacturer instead.
Dollars Saved is calculated by taking the difference between our awesome price and the Elsewhere Price.
And when we calculate how many millions of dollars we have saved our customers over time, we multiply the Dollars Saved for each item by the quantity we’ve sold.
We always encourage you to do your own comparison shopping to make sure you're happy with the purchase price. Please feel free to ask us any questions about our products or elsewhere prices as we are keen to help!
How Do You Choose and Source Your Products?
Our team of passionate buyers searches the world to find awesome products to list. We frequently visit the factories ourselves AND we have a dedicated Container Door office in China that checks the quality of our sample products.
Often when we are hunting for a new product we compare them from a number of factories and choose the best one. And of course we reject a lot of stuff that, quite simply, doesn’t meet our expectations.
And of course, all of our products meet New Zealand’s safety standard requirements.
What If I Don’t See Exactly What I Want?
Let us know and we’ll do our best to hunt it down. If enough other people want it – boom, we bring it in for you! So use the Contact Us form in the Help menu and tell us what you’re looking for.
What If Something Goes Wrong?
We only want to offer great quality products at great prices and have happy customers – that’s the goal! So Container Door guarantees everything you buy from us for one year and we have a dedicated customer support team standing by to help you with any issue or query you may have. And of course you are covered by us under the Consumer Guarantees Act 1993. In short, don’t worry, we will look after you!
What if I Need Help With Assembly?
When we need something assembled we use Kitset Assembly Services.They’re really friendly, know what they’re doing and don’t charge the earth. They have branches around NZ and, no, we don’t get any kind of money for saying this!
I’ve Placed My Order - When Do I Get Charged?
Your credit card only gets charged once the minimum quantity has been met by the end of each successful deal (on day 14 of the deal, or sooner if it sells out before then.) If the minimum quantity is not met, the deal doesn’t go through and your credit card will not be charged.
What If My Credit Card Payment Fails?
We will email you to alert you to the problem, then you have 48 hours to follow the instructions to re-submit your credit card details.
If you don’t manage to do that in time, the deal will go ahead without you and you’ll have to wait for the next one – sorry about that!
Do You Guarantee Your Products?
Yes, we guarantee all our products for one year offering replacement, repair or your money back for any faulty items. You are also covered by the Consumer Guarantees Act 1993. We can also help source spare or replacement parts within a reasonable time after your purchase. Whatever your problem is, get in touch with us and we’ll do our best to help you out – we want you to be happy!
I Missed Out On A Deal. Can You Add My Order After It Has Closed?
No, unfortunately our system isn’t set up for that. But don’t worry - we re-run deals all the time. Search for it on our “Returning Soon” tab and add the item to your Wishlist. Then you’ll get an automatic email the next time that deal is relisted.
The Deal I Had Pre-Ordered Didn’t Go Ahead. Now What?
We know how disappointing that is for you - especially as we do a lot of work to get a product to the deal stage! But if there are not enough customers to place an order with the factory, there’s nothing we can do about it.
Firstly, we do not charge your credit card unless a deal goes through, so you never paid anything. That means you don’t have to check your credit card account looking for a refund. Whew.
If the item is in the “Returning Soon” tab of our Products area, you can add it to your Wishlist and get a notification if/when the deal returns.
If all else fails, please email email@example.com to request a re-list and we’ll see what we can do.
Did you know? You can help a deal to succeed by telling all your friends to buy it too. Post about it publicly on Facebook and tell your favourite groups and communities – anything to spread the word. Then lots of other people will pile in to buy it too.
I’m Having Trouble Creating An Account or Logging In.
If you’ve forgotten your password, click Forgot Password and we will email the address you originally signed up with so you can reset it.
If you are having trouble signing up, it is sometimes because you already signed up using that address and have forgotten about it (or you signed up with Facebook and they used it for you). Try clicking Forgot Password and check that email account to see if you get a reset link.
Otherwise please email firstname.lastname@example.org and one of our support staff will help you.
I Signed Up Using Facebook But Have Now Deleted My Facebook Profile
If you joined Container Door with Facebook, you can only log in with that profile – sorry!
We do not receive any of your password details and cannot retrieve this account for you if your relationship with Facebook changes to “it’s complicated”.
You can either revive your Facebook profile and log in that way, or create a new account with us using a more permanent email address.
My Email Address Has Changed – What Do I Do?
Unfortunately our system ties your account to a single email account and we are unable to update it. So if you lose access to that email you will lose access to your account and its history.
Don’t worry, you can open a new account with us, using a new email address, and start all over again.
Please choose your email address with care when you register with us – and don’t forget what it is. It is your only way to log in and we can’t track you down without it.
How Do I Find Out Where My Order Is At?
Simply log in to Container Door and check My Account >My Purchases from the top menu.
Here you’ll see the product’s estimated arrival date and which stage the product is at on its journey to you.
We also email updates to you when your item ships from the factory and when it’s about to be delivered to you.
These come to the email address you used when you signed up to Container Door. If you signed up to Container Door using Facebook, you will need to check that email account if it is different from your daily email address.
All of our updates are ALSO listed in My Account > Notifications so you can log in and read your notifications any time you like!
I Have Moved House. What Do I Do?
If you don’t have any pending orders, you can simply log on to My Account and update your details.
But if you’ve already placed an order using your old address details, please contact our support staff and we can update the courier instructions for you.
What Should I Know About Pick-Ups and Deliveries?
The option to pick up from our Auckland distribution centre is available for many items. There is no charge for this, despite the handling and storage costs we incur!
For your safety (as we have trucks coming and going all the time) we limit the days and hours for pick-ups. The hours change seasonally. Find out the latest information under Help > Pick Up Information.
Finally, Please think about the size of the item you are picking up. Can you really take a 4m kayak home without a roof-rack? Will the large Day Bed box fit inside your compact car?
Please come equipped with all of the roof-racks, bungee cords etc you may need. We will help you load up your trailer or secure an item to your roof-rack, but we cannot allow you to leave with a dangerous or unsecured load.
You can choose Delivery as an option during the Checkout process when you place your initial order.
Please think about the delivery address you specify. Do you really want a 4m kayak turning up at the office? Maybe not.
If you don’t like the look of our delivery cost, you are welcome to arrange for your own courier or freight provider to collect it on your behalf. Just select the “Pick-Up” option when you buy. Because we courier a LOT of stuff we have negotiated really sharp rates, so if you CAN get it delivered cheaper than our price, we’d really love to hear about it!
Courier tracking numbers are available on request. Please email email@example.com to arrange to get one.
How Do I Find Out The Delivery Price?
The best way to find out is to add an item to your cart, then start the Checkout process.
That’s because we don’t have blanket charges for freight – we calculate the exact amount based on the size of the item and how far it has to travel from us to reach your front door.
When you enter your delivery address (selecting it from the Google Maps pull down options) the freight amount shows up automatically. At that time you can decide whether to proceed with your purchase or not.
If you are having trouble getting the system to recognise your address, make sure you are selecting it from the Google Maps pull down, not letting your browser (Chrome, Safari etc) auto-fill it for you.
If you live in a special area, such as rural delivery, one of our customer services staff will need to calculate the price for you. Sorry about this – we know it’s a hassle, but we want to keep our shipping prices as low as possible for you.
Do You Ship To Rural Addresses?
Yes, we ship all around New Zealand but please be aware that some places are simply more expensive to ship to from our Auckland distribution centre.
We don’t hide extra costs, like local freight, inside our retail price. We aim to keep our prices as close to the bone and as transparent as possible.
We are working on getting distribution centres in other places but meanwhile, if you find that an item is cheaper at your local retailer, shop there instead! Often our price may still be cheaper even with our delivery charge.
You are welcome to send your own courier to collect your item – simply select “Pick Up” instead of Delivery when you’re ordering.
Please be aware that we have negotiated an incredible deal with our freight so our prices are hard to beat.
And if you’re angry that Auckland people get much cheaper freight, remember that they also have to pay Auckland rents and mortgages!
Can I Order from your Australian website even though I’m in NZ?
Yes - now you can buy gifts for delivery to friends and fam in Aussie!
You will just need to create another Container Door account with a different email address to the one you already use for your NZ account.
During the sign-up process, just make sure you select the country “Australia”. It’s as easy as that! NB. this account will only shop our Australian site, and will only deliver within Australia.
Once you’ve created this account you can switch between our NZ and Australia websites at the top left (where the flag logo is) or just visit www.containerdoor.com/au
Our cart will automatically calculate the home delivery to any address in the Sydney area, but we can quote you on delivery to almost any Australian address. (Sorry, except Tasmania!) Just email firstname.lastname@example.org and we’ll be happy to help!
You will notice that our Australian site has a limited product range at the moment, but we will be adding to it over time!
Can You Combine Shipping?
Sorry, not yet.
That’s because all of our deals have different arrival dates and they ship to you as soon as they get to New Zealand. (If we stored products we’d have to have a bigger warehouse and – you guessed it – our costs would go up and we’d have to charge you more.)
What about Bulk Orders of a Single Item?
We can definitely quote you a shipping cost for a consolidated bulk order. Please email email@example.com before you order and we will help you out.
FYI “bulk" means approx 30+ of a smaller item and, say, 10+ of a larger, more expensive item.
This isn’t a hard and fast rule, so if in doubt, please get in touch - we’d love to help!
DID YOU KNOW? We can also source custom-branded promotional items like pens, caps, sports equipment, uniforms and more for your club or company.
What Are These Emails I Am Getting From You?
We send a few kinds of emails: Account emails, Wishlist emails and Marketing emails.
Account emails are mandatory as they give you important information about your purchases, like receipts and delivery notifications.
Our system also emails you about items on your Wishlist. If you don’t want to receive these, simply remove the item from your Wishlist. Easy!
We’ll admit it - we get really excited about our deals, so we do send a lot of Marketing emails to share the love. If you feel you are getting too many Marketing emails from us you can opt to limit it to just one email per week. The link to do this is at the bottom of every marketing email we send. Just click on it and update your preferences.
And of course, you can unsubscribe at any time by clicking that same link. You will still receive important emails about your account, such as purchases, delivery and receipts.
We want you to be satisfied so please email us at firstname.lastname@example.org and we will happily assist you!
Please bear in mind that we are people, not robots, so we like to sleep at night, stop for meals and all that sort of stuff. We will answer your email as soon as humanly possible.