Frequently Asked Questions

We have a list of things we get asked a lot!

What is Container Door and How Does It Work?

Container Door is the website where you can buy the cool things you want without paying retail prices, just by pre-ordering.

Say What?

Yep, we use the power of community buying to unlock prices that are as close to factory-direct as it’s possible to get.

So How Does That Work for Pre-Order deals?
  1. You find an awesome deal on our website and you want it - YAY!
  2. You shop around to compare prices and almost faint when you realise how much you can save buying it from Container Door.
  3. You pre-order it through our website, entering your payment method, delivery address etc.
  4. Each deal is offered for up to 14 days. (Some deals are so popular they sell out faster!) At the end of the deal period, if enough other people have ordered it too, the deal goes ahead and your credit card is charged. NB If you pay with Afterpay, they will give you your payment schedule.
  5. Then we place everyone’s orders with our hand-picked factory and the items are produced especially for you. So, yes, it takes a bit of time.
  6. They are shipped here to us and we get them delivered right to your door. They’re guaranteed by us too – we’re here for you if anything should go wrong.

In short, if you’re prepared to wait a bit, you can save a boatload. And we make it easy!

What about Get it Now Deals?

Get it Now deals are offered when we have a small amount of stock available on hand.

These deals are not pre-orders, so the sale is instant. Your payment is processed immediately and items usually despatch withing 24-48 hours (excluding weekends).

How Can Container Door Prices Be So Cheap?

Because you pre-pay us, and because we are an online company that doesn’t hold stock, we don’t need big expensive retail stores, or big warehouses, or tons of staff and we don’t have lots of money tied up in stock. We pass these savings on to YOU, because that’s just the kind of good guys and gals we are.

How Do You Calculate Your Elsewhere Price and Dollars Saved?

The Elsewhere Price we show on each deal is based on similar items sold – you guessed it – elsewhere that are of comparable quality and specification, including materials and the manufacturing process used.

Dollars Saved is calculated by taking the difference between our price and the Elsewhere Price.

And when we calculate how many millions of dollars we have saved our customers over time, we multiply the Dollars Saved for each item by the quantity we’ve sold.

How Do You Choose and Source Your Products?

Our team of passionate buyers searches the world to find awesome products to list. We frequently visit the factories ourselves AND we have a dedicated Container Door office in China that checks the quality of our sample products.

Often when we are hunting for a new product we compare them from a number of factories and choose the best one. And of course we reject a lot of stuff that, quite simply, doesn’t meet our expectations.

And of course, all of our products meet Australia’s safety standard requirements.

What If I Don’t See Exactly What I Want?

Let us know and we’ll do our best to hunt it down. If enough other people want it – boom, we bring it in for you! So use the Contact Us form in the Help menu and tell us what you’re looking for.

What If Something Goes Wrong?

We only want to offer great quality products at great prices and have happy customers – that’s the goal! So Container Door guarantees everything you buy from us for one year and we have a dedicated customer support team standing by to help you with any issue or query you may have. And of course you are covered under the Competition and Consumer Act 2010. In short, don’t worry, we will look after you!

I’ve Placed My Order - When Do I Get Charged?

For Pre-Order deals, your credit card only gets charged once the minimum quantity has been met by the end of each successful deal (on day 14 of the deal, or sooner if it sells out before then.) If the minimum quantity is not met, the deal doesn’t go through and your credit card will not be charged.

However, if you pay by Afterpay, they advise you of your payment schedule at the time you place your order and your first instalment may be due immediately and/or before the deal closes.

For get it Now deals, your credit card payment will be taken immediately.

If you pay by Afterpay, they advise you of your payment schedule at the time you place your order.

What If My Credit Card Payment Fails?

We will email you to alert you to the problem, then you have 48 hours to follow the instructions to re-submit your credit card details.

If you don’t manage to do that in time, the deal will go ahead without you and you’ll have to wait for the next one – sorry about that!

Do You Guarantee Your Products?

Yes, we guarantee all our products for one year offering replacement, repair or your money back for any faulty items. You are also covered by the Competition and Consumer Act 2010. We can also help source spare or replacement parts within a reasonable time after your purchase. Whatever your problem is, get in touch with us and we’ll do our best to help you out – we want you to be happy!

I Missed Out On A Deal. Can You Add My Order After It Has Closed?

No, unfortunately our system isn’t set up for that. But don’t worry - we re-run deals all the time. Search for it on our “Returning Soon” tab and add the item to your Wishlist. Then you’ll get an automatic email the next time that deal is relisted.

The Deal I Had Pre-Ordered Didn’t Go Ahead. Now What?

We know how disappointing that is for you. It is for us too - especially as we do a lot of work to get a product to the deal stage. But if there are not enough customers to place an order with the factory, there’s nothing we can do about it.

Firstly, we do not charge your credit card unless a deal goes through, so you never paid anything. That means you don’t have to check your credit card account looking for a refund. Whew.

If you paid by Afterpay, our system automatically tells them about the cancellation. They will cancel your purchase plan for that item and if you have already made your first instalment they will automatically refund you.

If the item is in the “Returning Soon” tab of our Products area, you can add it to your Wishlist and get a notification if/when the deal returns.

If all else fails, please email support@containerdoor.com.au to request a re-list and we’ll see what we can do.

Did you know? You can help a deal to succeed by telling all your friends to buy it too. Post about it publicly on Facebook and tell your favourite groups and communities – anything to spread the word. Then lots of other people will pile in to buy it too.

I’m Having Trouble Creating An Account or Logging In.

If you’ve forgotten your password, click Forgot Password and we will email the address you originally signed up with so you can reset it.

If you are having trouble signing up, it is sometimes because you already signed up using that address and have forgotten about it. Try clicking Forgot Password and check that email account to see if you get a reset link.

Otherwise please email support@containerdoor.com.au and one of our customer service team will help you.

My Email Address Has Changed – What Do I Do?

Unfortunately our system ties your account to a single email account and we are unable to update it. So if you lose access to that email you will lose access to your account and its history.

Don’t worry, you can open a new account with us, using a new email address, and start all over again.

Please choose your email address with care when you register with us – and don’t forget what it is. It is your only way to log in and we can’t track you down without it.

How Do I Find Out Where My Order Is At?

Simply log in to Container Door and check My Account >My Purchases from the top menu.

Here you’ll see the product’s estimated arrival date and which stage the product is at on its journey to you.

We also email updates to you when your item ships from the factory and when it’s about to be delivered to you.

These come to the email address you used when you signed up to Container Door.

All of our updates are ALSO listed in My Account > Notifications so you can log in and read your notifications any time you like!

I Have Moved House. What Do I Do?

If you don’t have any pending orders, you can simply log on to My Account and update your details.

But if you’ve already placed an order using your old address details, please contact our customer services team by phoning 1800 999 747 or emailing support@containerdoor.com.au and we can update the courier instructions for you.

Am I In Your Delivery Zone?

At the moment we are delivering in the Sydney metro area. But we are rolling out to other cities soon – watch this space!

Our current delivery zone is a 50km radius from central Sydney (give or take) and our system won’t recognise any address outside our current delivery zone. Please refer to our approximate delivery map.

For assistance, please email our customer support team at support@containerdoor.com.au

But I Really, Really Want a Delivery Outside that Zone!

Okay, sure, we hear ya. If you are really desperate to buy from us we can quote to deliver to your place, wherever you are. Email support@containerdoor.com.au and we’ll advise the cost.

Can I Pick Up From You Guys?

Sorry, not at this stage, but we are working on it.

How Much Will Delivery Cost?

Your Sydney delivery charge is automatically calculated during the Checkout process when enter select your address from our pull-down menu. Then you can decide whether to proceed with your purchase or not. Easy!

If you are having trouble getting the system to recognise your address, make sure you are selecting it from the Google Maps pull down, not letting your browser (Chrome, Safari etc) auto-fill it for you.

Also, our system won’t recognise any address outside our current delivery zone. Sorry about that!

For assistance, please email support@containerdoor.com.au

Do You Deliver To Ground Floor Only?

Yes, due to health & safety issues, deliveries are made to a ground floor only - unless you have a working lift that’s big enough to accommodate your enormous package. This is at the complete discretion of the courier company.

How Will I Know When to Expect Delivery?

For anything you buy over $50, the courier company will advise you of the delivery date and contact you one hour prior to arrival, and a signature is required. If you won’t be there to receive it you are welcome to authorise them to leave it somewhere safe.

And the courier company has asked us to tell you that they reserve the right to add an extra charge after a failed delivery attempt, so please be aware of that.

Items under $50 will be delivered without a signature required and left somewhere safe.

Courier tracking numbers are available on request. Please email support@containerdoor.com.au to arrange to get one.

Can You Combine Shipping?

Sorry, no. That’s because our deals have different arrival dates and they ship to you as soon as they arrive in the country. (If we stored products we’d have to have a bigger warehouse and – you guessed it – our costs would go up and we’d have to charge you more.)

What about Bulk Orders of a Single Item?

We can definitely quote you a shipping cost for a consolidated bulk order. Please email support@containerdoor.com.au BEFORE you order and we will help you out.

Can I Order from your New Zealand website even though I’m in Australia?

Yes! Now you can buy gifts for delivery to friends and fam in New Zealand from our website www.containerdoor.com/nz

You will just need to create another Container Door account with a different email address to the one you already use for your Australian account.

During the sign-up process, just make sure you select the country “New Zealand”. It’s as easy as that! NB. this account will only shop our NZ site, and will only deliver within NZ.

Once you’ve created this account you can switch between our Australia and NZ websites at the top left (where the flag logo is) or just visit www.containerdoor.com/nz

Our cart will automatically calculate the home delivery to any address in New Zealand except for special regions. However, if you go ahead with the pre-order, we will contact you within 24 hours to quote you on the delivery charge, at which point you can choose whether to proceed with the purchase.

You will notice that our NZ site has a much wider product range at the moment, but we will be adding to it. We are keen to hear what you would like us to offer in Australia, so please email us on support@containerdoor.com.au and we’ll do our best to make it so!

What Are These Emails I Am Getting From You?

We send a few kinds of emails: Account emails, Wishlist emails and Marketing emails.

Account emails are mandatory as they give you important information about your purchases, like receipts and delivery notifications.

Our system also emails you about items on your Wishlist. If you don’t want to receive these, simply remove the item from your Wishlist. Easy!

We’ll admit it - we get really excited about our deals, so we do send a lot of Marketing emails to share the love. If you feel you are getting too many Marketing emails from us you can opt to limit it to just one email per week. The link to do this is at the bottom of every marketing email we send. Just click on it and update your preferences.

And of course, you can unsubscribe at any time by clicking that same link. You will still receive important emails about your account, such as purchases, delivery and receipts.

We want you to be satisfied so please email us at support@containerdoor.com.au and we will happily assist you!

Please bear in mind that we are people, not robots, so we like to sleep at night, stop for meals and all that sort of stuff. We will answer your email as soon as humanly possible.